Before placing any orders, we recommend that you carefully check the characteristics of the product to make sure that they match your requirements.

The product description page will provide you with all the necessary information. We specify that hats are made of natural leather or hand-woven natural materials, so they can have small imperfections.

If you want more details about the hats, please email us at

S. C. Kristina Dragomir Millinery S.R.L. WE DO NOT accept the return of ordered products because these products are not imported and are not in stock. They will be handmade after your order and being considered customized.

If you are not very committed to the order, please do not register it because it is NOT possible to return the product except in exceptional circumstances or just in the unpleasant situation in which you received a product other than the one you ordered. Then you can return it, provided the hat is not used with the label intact and in it’s original package.

The shipping costs in this case will be covered entirely by S.C.Kristina Dragomir Millinery S.R.L. and the terms of return of the product will apply to both customers in Romania and abroad.

Returning money, excluding shipping charges, will be made only by bank transfer and only in the buyer's personal account within 14 days of receipt of the returned product.

In this situation, we will need the following valid customer data: name, surname, bank account and personal identification number. The shipping costs for returned goods are covered entirely by the Client.