Terms and Conditions

Data Protection
Kristina Dragomir Millinery (Privacy Policy) is committed to protecting the privacy of the personally-identifiable information that we collect from you as you use this website. The scope of our commitment is detailed in this privacy policy. By submitting information on the website, you agree to our use of such information as described here that Kristina Dragomir Millinery shall not intentionally disclose to third parties without your permission (and will take commercially reasonable steps to prevent the accidental disclosure of) any personally-identifiable information you may provide while visiting this website, subject to the following exceptions:
Kristina Dragomir Millinery may disclose your personally-identifiable information to third parties as required or permitted by applicable laws, rules or regulations;
Kristina Dragomir Millinery may disclose your contact information in response to inquiries by bona-fide rights owners in connection with allegations of infringement of copyright or other proprietary rights arising from information you have submitted on this website or otherwise provided to Kristina Dragomir Millinery;
Kristina Dragomir Millinery has implemented generally accepted standards of technology and operation security in order to protect personally-identifiable information from loss, misuse, alteration or destruction. Only authorized Kristina Dragomir personnel are provided access to personally-identifiable information, and such employees are required to treat this information as confidential. Notwithstanding these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personally-identifiable information.
By using this website, you consent to the collections, use and storage of your information by Kristina Dragomir Millinery in the manner described in this privacy policy. Kristina Dragomir Millinery reserves the right to make changes to this privacy policy from time to time. When using this website, you should review the current Terms of Use and privacy policy to determine if they have been amended since your last visit. Although Kristina Dragomir Millinery uses reasonable efforts to maintain the accuracy and currency of the Content of this website, Kristina Dragomir Millinery makes no warranties or representations as to its accuracy or currency. This website may contain typographical errors and technical inaccuracies. Kristina Dragomir Millinery assumes no liability or responsibility for any errors or omissions in the Content of this website. Although Kristina Dragomir Millinery uses reasonable efforts to ensure that all software provided at this website is suitable for use on a wide variety of computer systems, you should take reasonable and appropriate precautions to scan for computer viruses and ensure compatibility of the software with your specific computer system. Kristina Dragomir Millinery may update and/or modify the information contained on this website at any time and without notice.

Errors And Inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website be completely free of human or technological errors.
This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any such errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Exchange
Exchanges within the European Union
We gladly accept exchanges within 10 days of receipt. However we can only exchange non-faulty items that are in their original condition, have not been worn, damaged or washed, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use. All delivery costs will be supported by the client.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order.
Please be aware that we can only exchange the item with another product of the same value. Please call our customer care team at +4 0743.105.107 or send an email to hats@kristinadragomir.com for more information. The delivery time depends on the chosen product (hat or hats), if we have it in stock or we need to make it especially for you.
If the customer wants to wait to exchange an item with another from a future collection, the amount already paid can remain in the customer’s account until such item is available for purchase.
Made to measure products cannot be exchanged but they benefit of one free repair or modification. For more details check the REPAIR AND MODIFICATION field.
Products purchased during our sales period or from any promotion will not be exchanged!
Please note that we can only accept exchanges from the country which the shipment has been sent to!

Gift Card
You can buy a Kristina Dragomir gift card in British Pounds (GBP), Dollars, Euros or Lei.
Select a gift card amount
Include the recipient’s name, address and a personal message (optional)
The amount can be used entirely for one purchase or for multiple shopping sessions
Please note that if you would like to order multiple gift cards and have them delivered to different addresses, you will need to place individual orders

Returns
Gift cards cannot be returned or exchanged for a card refund
All returned items that were paid for with a gift card will be refunded as a store credit to your Kristina Dragomir account for you to use against a future purchase
If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit

Orders
Here you have all the information regarding ordering process:
To add an article into the shopping bag that is listed in different sizes, please first select your size head. As a next step, click “add to shopping bag”. After the article has been added to the shopping bag, the “mini basket” will open up showing all the articles that have already been added to the shopping bag.
To finalize the ordering process, click the shopping bag and follow the ordering instructions.
For information on the sizes, different shipping and payment methods, simply click tabs “sizes”, “shipping” and “payment”.

Phone order
To further complement our services, we have now included the possibility to order per phone during our main service hours (Monday – Friday 10:30 am until 19:00 pm EET (UTC/GMT +2 hours) and Saturday from 10.30 till 14.00 except when we announce the contrary).
Our customer care team is standing by and will be happy to assist you.
Please call us at +4 0743.105.107 for assistance.

E-mail order
You also have the possibility to order online, with an e-mail to our address: hats@kristinadragomir.com. You will be contacted within 48 hours via e-mail or via phone.
Questions that can be useful to you

HOW WILL I KNOW MY ORDER HAS BEEN RECEIVED?
After your purchase has been made you will receive a confirmation e-mail. In base of your payment method, your order will be processed and you will receive your status order. The order will be accepted and sent to you once your credit card and address.

CAN I CANCEL MY ORDER?
We are pleased to accept cancellations, for any reason, up to the moment your order has been processed by the store. After that, you cannot cancel your order, but you may return it if you wish. For instructions on how to do this, please refer to our Returns tab.

WHEN WILL I BE CHARGED?
When you choose to pay by WIRE transfer, we will need a confirmation from the bank and then we can send you the order. Details have been approved and verified.

Our Stores
BUCHAREST:
- OFFICIAL SHOWROOM – 51, Mihail Kogalniceanu Boulevard, 5nd District, Post code 050103, Bucharest, Romania

Payment

Currencies
The relevant currency is determined by your destination and your currency, but invoices and refunds will be done in EUROS. Invoices and refunds from Romania will be done in LEI.
Payment by credit card or debit card:
We accept the following credit cards:

Please enter your credit card data on our payment site. http://www.kristinadragomir.com uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your credit card data.
Payment options

PayPal: use your PayPal account
Bank transfer: transfer from your bank account or your debit/credit card to company’s bank account (IBAN will be shown when option is selected)
Cash on delivery: payment is made on delivery (extra charge of 10 lei) – available only in Romania

Secure online payments are guaranteed by PayPal

Online payments
Payment using debit/credit card (Visa, Visa Electron, MasterCard, Maestro)
Flexible vendor payment terms
Multicurrency vendor payments
Vendor payments to multiple bank accounts
Flexible financial terms
Partial refund
Instant Payment Notification
Fast ordering system with our Live Update technology
Antifraud system
3-D Secure Vendor & Shopper Protection
Expert Fraud Checking System
Automatic filters for suspicious transactions
Suspicious transactions manual checking
Secure Order Page Hosting
Notification for fraudulent online transaction attempts
Secure Order Page Hosting
The following shall apply for all payments by credit card:
Refunds from returns will always be charged-back to the credit card which the original order was paid from.
Payment by wire transfer
In our checkout – step “payment” – please select “direct bank transfer” and finalize your order.
You will then receive a confirmation that will be sent automatically by email stating our banking details as well as the order number.
Upon submitting your order, please transfer the overall amount to the following account and state the order number:
S.C. Kristina Dragomir Millinery SRL
J/40/7410
CUI 30261970
St Paleologu, nr. 3A, ap.1, sector 2, Bucharest, Romania
IBAN: RO38 RZBR 0000 0600 1469 4627
Raiffeisen Bank
SWIFT : RZBRROBU
Possible transfer costs as well as bank charges shall be borne by the customer.
Your order will be dispatched upon receipt of payment on our account.
Refunds from returns will be charged-back to the bank account which the original order was paid from.

Privacy Policy
This site is the property of S.C. Kristina Dragomir Millinery SRL.
The access and the use of this site, of the information, services, and products there in are regulated by the following terms and conditions (“T&C”) and by the security of information (SI).
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the

Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
We commit not to transmit user’s personal data to third parties and to use them only for establishing contact with its customers and informing them about certain aspects related to the functions of the website and its offers.
The company will retain the personal data and will use them with the purpose of informing the users of their account on Kristina Dragomir EBoutique, the status and evolution of their orders and also for evaluating the goods and services offered.
We may notify users of their current offers by weekly newsletters and may send greeting cards, gift cards or other special messages.
We do not promote SPAM. Any user that has provided an explicit email address on Kristina Dragomir EBoutique can choose that his/hers address to be deleted from our data base. When choosing the online payment, the E-payment servers are in charge of processing the card’s data and Kristina Dragomir EBoutique does not request or stock any sort of details regarding your bank card.
For more information, assistance, notifications and complaints send us an email on hats@kristinadragomir.com.

Repair Or Modify
Made to measure hats have one free repair or modification.
This option is available only for Made to Measure products.
For different repairs or modifications, you can send the product back and we will try to fix it. Only one modification is free of charge, the additional ones will be paid by you.
The shipment taxes will also be incurred by you.
Please send us the product in a secured package, with the invoice, receipt and all the tags, so we can be assured it was bought through our online services.
Before any return for modification or repair the customer must inform Kristina Dragomir Staff of this intention by e-mail HYPERLINK “mailto:hats@kristinadragomir.com” hats@kristinadragomir.com.
Before returning the item for alteration, the customer must check with the manufacturer, via e-mail, if the alteration is possible or not.
In case the modification cannot be done because of certain reasons, you will be informed through an e-mail and you will receive back the item.
Shipping And Returns
Shipping methods
Shipping to Romania
We ship all over Romania, through our partner, FAN Courier.
Shipping worldwide
All shipments that are sent by Kristina Dragomir, are insured against theft and accident damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes.
We process and send orders during our main service hours (Monday-Friday from 10.30 am to 19:00 pm EET (UTC/GMT +2 hours) – in case we don’t make deliveries, we shall announce it on our site www.kristinadragomir.com
Please see the shipping method as well as shipping costs and delivery times for your destination in the chart below:
Track order status
As soon as we have shipped your order you will receive an email stating your tracking number.
For more clear delivery time, please check each product details, where you find each product’s availability or needed producing time, taken into consideration after you have made the payment.

INTERNATIONAL DELIVERY TIMES
Shipping
The delivery period to countries that impose customs duty is 5 to 10 business days. Please note that we bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise and any costs for supplementary documents.
Product prices include all taxes and duties, as well as romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through the contracted courier.

Returns Policy
We gladly accept returns within 10 days of receipt. Before returning within these 10 days you need to send an e-mail at hats@kristinadragomir.com. However we can only accept for return non-faulty items that are in their original condition, have not been worn, damaged or washed, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use. All delivery costs will be supported by the client.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order.
Please be aware that a time frame of 30 working days can pass between the receipt of your returned merchandise and the return/refund process. Upon receipt of your returned merchandise, we will send you an email containing information about the respective refund. The refund time frame depends on the payment method. Normally credit appears within two months statements of credit cards. In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.
Please note that we can only accept returns from the country which the shipment was sent to. Products purchased during our sales period or from any promotion will not be refunded or returned!
Made to measure products cannot be returned!
We reserve the right to accept the return or not after checking if the items fulfil the conditions requested above.
Worldwide returns (except EU Countries)
Shipping costs, customs and import duties charged at the time of delivery will not be refunded from Kristina Dragomir in case of a return.
For further information about exchanges, please see our “Terms & Conditions”. If you have any queries, simply call us at +4 0743.105.107 or send an email to hats@kristinadragomir.com.
EU Countries returns
Shipping costs charged at the time of delivery will not be refunded from Kristina Dragomir in case of a return.

Size Chart
Measuring Head Size
Measure your head using a tape measure or a length of sting that you will then have to hold up to a tape measure to determine the length.
Place the sting or tape around you head about 1/8” above your ear, across the midforehead, completely circling your head.
Hold the tape firmly, but not too tightly, measuring your head exactly whwre the hat will sit.
Once you have obtained your head size, compare it to the chart below. We recommend that you use a centimeter measurement for the most accurate fit.

Taxes
Customs duties and taxes within the European Union
No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices.
The following countries are members of the European Union:

Germany, Austria, Great Britain, Belgium
, Bulgaria
, Denmark, Estonia, Finland, France, Greece
, Ireland
, Italy
, Latvia, Lithuania
, Luxembourg, Malta, The Netherlands
, Poland, Portugal, Romania
, Sweden
, Slovakia
, Slovenia , Spain, The Czech Republic, Hungary
, Cyprus (southern part).
Customs duties and taxes USA
For deliveries to the USA customs duties and processing fees are not included in the price of the item.
Shipping costs, customs duties and handling fees will not be refunded by Kristina Dragomir in case of a return.
Customs duties and taxes for non-EU countries (except USA)
In case of shipments that are made to non-European countries, no VAT is charged. As soon as the articles arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. The recipient will then be invoiced by our logistics partner EMS. By submitting your order you undertake to guarantee the import of the respective articles by paying and/or delivering the necessary information. Please be aware that import regulations vary from country to country. Please note that shipping costs will not be refunded.
In case of any queries on the amount of taxes and fees that are to be paid, please contact our customer care team at: hats@kristinadragomir.com. Please note that information is delivered without liability. For binding information, please contact the customs office in charge before submitting your order.
Please note that customs duties, sales tax on imports as well as handling costs that were charged to the recipient by EMS by order of the customs office, cannot be refunded by Kristina Dragomir even in case the articles should be returned.

Terms And Conditions
General
This site is the property of S.C. Kristina Dragomir Millinery SRL. The access and the use of this site, of the information, services, and products therein are regulated by the following terms and conditions (“T&C”) and by the security of information (SI). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”).

By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

The order
By placing an order on our website, you give us permission to use your information (including the information added) in order to deliver the products, the services and the information required. This also involves the agreement towards third parties who are involved in the above-described activity.
We understand that with the acceptance of the T&C and the SI we have your consent to use the information provided by you in order to exclude any possible fraud. This information could be recorded by the authorized bodies. If you are under 18, please announce your tutor on this action.
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
To add an article into the shopping bag that is listed in different sizes, please first select your head size. As a next step, click “add to shopping bag”. After the article has been added to the shopping bag, the “mini basket” will open up showing all the articles that have already been added to the shopping bag.
To finalize the ordering process, click the shopping bag and follow the ordering instructions. For information on the sizes, different shipping and payment methods, simply click tabs “sizes”, “shipping” and “payment”.
In order to further complement our services, we have now included the possibility to order per phone during our main service hours (Monday – Friday 08:00 am until 08:00 pm CET, except on public holidays).
Our customer care team is standing by and will be happy to assist you. Please call us under +4 0743.105.107 for assistance.
Before ordering any product, please carefully check the product on site. You will find all necessary information on the product description page. If you need further information, please contact us at hats@kristinadragomir.com. We made every effort to display the products in their original colours. However, as each screen can have different settings, it is possible to see colours slightly different from the original. Therefore, we cannot guarantee that what you see on your screen is the exact colour of the product.

How to pay
Payment shall be made online when you place your order. All prices are inclusive of VAT. If order accepted, you will be informed about the time and means of delivery.

Price Policy
Prices are set when products are displayed on site and include VAT and may change when discount policy applies or the euro-lei exchange rate changes significantly. All prices are into EUR.

Governing Law
The contract between us and the Purchaser shall be governed by the Romanian law and shall be construed pursuant to the regulations thereof. Any disagreements shall be settled amicably. If disagreements may not be solved amicably, they shall be subject to the Court of International Commercial Arbitration of the Chamber of Commerce and Industry of Romania, according to the regulation thereof.

Copyrights
The design, texts, graphics, structure and all information on www.kristinadragomir.com site are the exclusive property of SC. Kristina Dragomir Millinery S.R.L. Any use of any materials and information displayed on this website is forbidden and illegal without the express written permission from SC. Kristina Dragomir Millinery S.R.L.
The Site is available only to individuals and others who meet the Kristina Dragomir terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Kristina Dragomir, whose applications are acceptable to Kristina Dragomir and who have authorized Kristina Dragomir to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Kristina Dragomir reserves the right to restrict multiple quantities of an item being shipped to any customer or postal address.

Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Kristina Dragomir or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Kristina Dragomir and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Kristina Dragomir or its licensors. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the express written permission of Kristina Dragomir.

By appointment
We offer you an exclusive service which lets you Kristina Dragomir EBoutique in a private setting.

You will experience and try our collections in a personal meeting tailored exclusively for you.

To make an appointment, please contact hats@kristinadragomir.com.